Shipping policy

At Urban Layer Supply, we want the journey from checkout to doorstep to be straightforward and predictable. Whether you are refreshing a dining table with new placemats, adding coasters to a coffee table, or choosing a trivet for everyday kitchen use, this Shipping Policy explains our standard shipping arrangements.

1. Shipping Charges

Our standard shipping rates are:

Orders of $10.00 or More

FREE SHIPPING

Orders Below $10.00

$5.99 SHIPPING CHARGE

The applicable shipping fee will be displayed during checkout before payment is completed.

Promotional offers may provide different shipping terms where expressly stated.

2. Order Processing

As a proposed standard operating timeframe, orders are generally processed within 1–3 business days after successful payment authorization.

Processing may involve:

  1. Reviewing the order.
  2. Confirming product availability.
  3. Preparing the merchandise.
  4. Checking the order for obvious fulfillment discrepancies.
  5. Packaging the products.
  6. Preparing the shipment for carrier pickup.

Processing time is separate from carrier transit time.

3. Estimated Delivery

After dispatch, standard delivery is estimated at approximately 3–7 business days.

Based on these proposed processing and transit periods, customers may generally expect delivery within approximately 4–10 business days after successful order placement.

These are estimates rather than guaranteed delivery dates.

Actual delivery can vary because of weather, holidays, carrier capacity, transportation conditions, address problems, or other circumstances.

4. Tracking

When tracking information is available, it may be provided after shipment.

Tracking information may not immediately show movement because the carrier may require time to complete its initial scan.

If tracking remains inactive for an unusually long period, contact:

[email protected]

5. Accurate Address Information

Customers are responsible for entering a complete and accurate delivery address.

Please carefully verify:

  • Recipient name.
  • Street address.
  • Apartment or unit number.
  • City.
  • State.
  • ZIP code.

If an address error is discovered after checkout, contact us immediately.

We will make reasonable efforts to assist before dispatch, but an address change cannot be guaranteed after fulfillment has begun.

6. Delivery Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Severe weather.
  • Natural disasters.
  • Carrier interruptions.
  • Transportation delays.
  • Holiday periods.
  • Unexpected order volume.
  • Address verification.
  • Regional disruptions.
  • Other logistical circumstances.

If a package is significantly beyond the estimated delivery period, contact customer service so we can review the available information.

7. Lost Packages

If carrier tracking indicates that a package has been delivered but you cannot locate it, please check:

  • Front door or porch.
  • Mailbox.
  • Parcel locker.
  • Building reception area.
  • Household members.
  • Other safe delivery locations.

If the package remains missing, contact us with your order number and tracking information.

We will review the circumstances and assist with the available next steps.

8. Damaged Shipments

If a package arrives visibly damaged, customers should photograph:

  • The exterior packaging.
  • Any visible damage.
  • The affected product.
  • Shipping labels where relevant.

Please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

We may request additional information to evaluate the claim.

9. Incorrect or Incomplete Orders

If you receive:

  • The wrong product.
  • The wrong quantity.
  • A missing product.
  • Merchandise materially different from what was ordered.

please contact us promptly.

Include the order number and, where possible, photographs of the received merchandise and packaging.

We will review the order and provide an appropriate resolution.

10. Returned-to-Sender Packages

A shipment may be returned because of an incomplete address, incorrect address, refusal of delivery, or unsuccessful delivery attempts.

If your package is returned to us, contact customer service.

Depending on the circumstances, we may offer reshipment or refund options.

Additional shipping charges may apply to reshipment when permitted by law.

11. Shipping Restrictions

Shipping availability depends on the destinations and options presented during checkout.

Customers should not assume that every geographic location can be served.

If a particular destination cannot be supported, we may contact the customer regarding cancellation or an alternative delivery arrangement.

12. Shipping Contact

HGFACIALIST CO.
1414 NW 107 AVE 314
Doral, FL 33172
United States

Contact Person: KAILEY LYNN LOOKABILL
Email: [email protected]